Frequently asked questions.

Yes. Shipping is free on all U.S. orders, and every package ships with tracking.

Vials ship in a rigid inner box with die-cut foam wells, inside a plain outer box with no branding or contents information.

No. We ship only within the United States. P.O. Boxes may not be accepted; please use a physical street address.

Yes. A tracking number is emailed when your order ships, and order status is always visible in your account's order history.

Every product page lists the material's chemical identity — CAS number, molecular formula, molar mass and form — together with its storage conditions. Each vial label carries a batch number.

Yes. Contact support with the batch number printed on your vial label and we will answer your questions about that lot.

No. All of our products are for laboratory and research use only. They are not for human or animal consumption, or for medical, veterinary or household use.

Keep sealed lyophilized vials cool, dry and protected from light. Follow your laboratory's standard procedures for reconstituted materials.

Yes. An account is required to place orders. During registration we ask for your researcher type and your confirmation of research use.

We sell exclusively for in-vitro research. Knowing the kind of work our customers do helps us keep it that way.

Major credit and debit cards, Apple Pay and Google Pay. Payments are processed securely; we never see or store your full card number.

Damaged or incorrect items should be reported promptly with your order number and photos. Full details are on our Refund Policy page.

Yes. Approved affiliates earn commission on referred orders through a personal link and discount code. Applications are reviewed by our team.

Use the contact form or email [email protected]. We reply on business days, usually within one business day.